Refund Policy

This Refund Policy governs all refunds for services provided by Boonwerks Inc. (DBA Domain). By using our telecommunications services, you acknowledge and agree to this policy.

1. DID Number Service (Annual Subscription)

Policy: DID number annual subscriptions ($36/year) are NON-REFUNDABLE after the first 7 days of service activation.

7-Day Trial Period: Full refund available if canceled within 7 days of activation
After 7 Days: No refunds for unused portions of annual subscription
Number Portability: If you port your number away, no refund is provided

2. Prepaid Communication Credits

Strict No-Refund Policy: All prepaid communication credits are 100% NON-REFUNDABLE and NON-EXPIRING

Credits remain in your account indefinitely
No refunds under any circumstances
No transfers between accounts
No cash value or redemption options

3. Service Quality Exceptions

Very limited refund eligibility for documented service failures:

Network Outages: Credit for documented outages exceeding 24 hours
E911 Failures: Only if due to our system failure (not customer address errors)
Billing Errors: Correction of verified billing mistakes

4. Refund Request Process

All refund requests must be submitted in writing:

Email: team@%%DOMAIN%%
Include: Account number, service dates, detailed explanation
Response within 5-7 business days
Appeals process available through customer portal

5. Legal Disclaimer

This policy complies with FCC telecommunications regulations and Wyoming state law. By purchasing services, you waive rights to charge-back disputes for non-refundable items. All sales are final unless explicitly covered above.

Questions about this policy?
Boonwerks Inc. (DBA Domain)
30 N Gould St Ste R, Sheridan, WY 82801
Email: team@%%DOMAIN%%